Luggage Works Reviews

Luggage Works has an overall rating of 4.0 based on 25 reviews. Customer feedback on Luggage Works is mixed.

4.0/5.0

25 reviews

5 Stars

13

4 Stars

5

3 Stars

3

2 Stars

2

1 Star

2

All Luggage Works Reviews (25)
miguel_Chean05
May 27, 2026
"Worked great with my older LuggageWorks bag"
I ordered this attachment strap for my LuggageWorks bag and it clipped on with no issues at all. I wasn’t sure if it would fit my older suitcase, but it matched up just fine and feels secure. The ordering process was simple, and everything went smoothly. Based on my experience, I’d feel comfortable buying from them again...
Pauline.williams
May 17, 2026
"The bag arrived with everything safe inside. Uh..."
The bag arrived with everything safe inside. Uh, no dents or missing stuff, so I’m happy with it.
david1976
May 02, 2026
"I got my bag from luggageworks.com it’s..."
I got my bag from luggageworks.com it’s been solid. It barely tips over, even when I’ve packed it to the point where I’m sure the zipper is questioning my life choices. Rolls smoothly too, which makes me wonder what kind of airport-floor sorcery they’re using. I took off one star because it does feel a little heavy sometimes, like they slipped a secret brick in there when nobody was looking. Still, overall it’s a dependable bag.
richardschreiber9157
April 24, 2026
"The site does look professional at first, and…"
The site does look professional at first, and the bags seem like they’re made for serious use. But the whole thing feels a bit outdated, and some sections don’t give enough detail to really help you decide. It’s not terrible, just kind of okay. I was expecting a better experience, an apology for how lacking some of the information is wouldn’t hurt.
john1984
April 20, 2026
"Tough Bag, Even If I’m Torn on Switching Brands"
I’ve been using my LuggageWorks bag for a few years now, it’s still going strong. I’ve dragged it through airports, thrown it in and out of cars, and used it almost every week, and the wheels and handle are still solid. It’s definitely on the heavier side, and the outside has picked up plenty of scuffs, but that kind of comes with the territory. I’ll admit I’ve looked at some other brands lately because they seem lighter and a little more polished, so I’m a bit torn. But every time I think about switching, this bag reminds me why I stuck with LuggageWorks in the first place. It’s not fancy, but it’s seriously durable and worth it if you travel a lot
gloria1995
April 15, 2026
"I bought my bag from luggageworks.com and my..."
I bought my bag from luggageworks.com and my biggest worry was whether it would actually work as a carry-on. I’ve taken it on a couple flights now, and I’m really happy with it. It fit in the overhead bin easily, even on a packed plane, without me having to shove it in or awkwardly turn it around forever. Shipping was smooth too. Overall, I’m feeling great about this purchase so far.
ErinLemons_85
April 14, 2026
"They had the bag I needed"
I needed a replacement bag quickly and, i was just hoping they’d have something that worked. They actually had the exact one in stock, so that was a relief. Checkout was simple too, no weird issues or anything... just easy.
Kathleen.peevy
April 13, 2026
"This is a solid bag..."
This is a solid bag. The wheels are suuuper reasonable on airport floors and don’t make that loud clacky sound I was expecting. It does get a bit noisier outside on rough pavement, but overall it’s still totally fine and I’m happy with it.
MAIN
March 27, 2026
"Great warranty service, even if I was on the fence"
I’ll be honest, I’ve been loyal to another brand for years, so I wasn’t totally sure I was ready to stick with this one after the zipper started acting up. But their warranty team handled it way better than I expected. No runaround, quick response, and the repair came back solid. Definitely made me feel a lot better about giving them more of my business...
michaelcarrara5831
March 26, 2026
"Support got back to me fast"
I had a question before ordering and customer support replied way quicker than I expected. They actually answered it clearly too, so I didn’t have to go through a bunch of annoying back and forth. Simple experience overall. thank goodness, because I was about two minutes away from overthinking the whole order.
VelmaMercer
March 25, 2026
"Finally, something with enough space"
After dealing with so many things that make packing feel harder than it needs to be, this was a relief. There was so much room, and I was able to fit everything in without fighting with it or rearranging a dozen times.
jonathan-Colon
March 22, 2026
"Still holding up after some rough airport days"
I’ve dragged this through a few long airport days now, and it’s still been really solid. You know how travel can be, bumping into seats, getting shoved into overhead bins, rolling over all kinds of floors, and it’s handled all of that without any issues. I’m happy with how well it’s held up so far.
LuellaWalters
March 13, 2026
"Nice bag, but something feels off"
I liked the bag at first and it seemed solid, but the zipper gave out way earlier than I expected. For an otherwise good bag, something feels off about the quality there...
hello_kathryn325
March 11, 2026
"Wanted to love it, but it’s a hassle to roll"
I really thought I was going to like this bag, especially because I bought it right before a trip and spent way too much time comparing luggage online while half-watching TV. But actually moving it around ended up being frustrating. The wheels don’t roll smoothly, and every time I tried to turn a corner it felt like the bag was fighting me. At the airport, it kept tipping or dragging weirdly, especially when I went from the tile floor to carpet. I had my coffee in one hand and was trying to check my gate at the same time, so having to constantly adjust my grip got annoying fast. For the price, I expected it to handle a lot better. It might be sturdy, but for regular travel, it’s just kind of a pain to maneuver.
Robert_carson05
February 27, 2026
"The box showed up smashed, ripped..."
The box showed up smashed, ripped, and dirty, which was really disappointing. I’m careful about what I spend my money on, so it was frustrating to pay for this and have it arrive looking like it had been tossed around.
Douglas_sargent00
February 18, 2026
"A bit hard to move around"
It does what it’s supposed to, but moving it around isn’t very easy. Even just shifting it a few inches felt more awkward than I expected, especially when trying to get it lined up in the right spot
michael_Presnell94
February 10, 2026
"Solid and Reliable Bag"
What really stood out to me was the build quality. Right out of the box, it felt sturdy, with no loose parts or cheap-feeling pieces. The handle feels firm, the wheels roll smoothly, and overall it seems like it can handle regular travel without much trouble. It’s not the fanciest bag out there, but it feels dependable, which is exactly what I was looking for
RoseThomas
February 07, 2026
"Easy to clean after messy airport trips"
I was a little worried I’d been fooled by the claims about this Luggage Works bag, especially with how quickly bags get scuffed up in airports. But it’s been really easy to wipe down. After a trip, I just use a damp cloth and most of the marks come right off. It’s one less annoying thing to deal with when I’m already tired from traveling
ChristineHodges
January 26, 2026
"Made my last trip so much easier"
I just used my LuggageWorks bag on a recent trip, it made packing feel way less annoying. Everything actually stayed where I put it—shirts in one spot, chargers in another, and all the little random stuff didn’t end up mixed together by the time I got there. Maybe I’m just coming off that last trip, but right now I’m really impressed with how much easier it made traveling...
John_schlichter77
January 24, 2026
"Shipping Was Slower Than Expected"
I’ll be fair, the item did arrive, and everything was okay once I got it. But waiting two weeks for shipping was frustrating, especially since I was expecting it sooner. Not the worst experience, but definitely slower than I’d like.

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